Highly regulated and faced with intense cost and competitive pressure, organizations that thrive in the new healthcare landscape do so by managing simultaneous transitions. From group to individual plans, from volume to value-based care, and from capacity management to maximized efficiencies, successful healthcare organizations must balance multiple priorities while keeping an unwavering eye on their customers.
What’s more, the industry’s seismic shift in power to the consumer requires an effective response that increases satisfaction and aligns business operations for a competitive edge. And at ICF, we don’t just talk about what needs to change. We partner with our clients to execute plans and deliver meaningful results.
In health delivery, health insurance, and life sciences, ICF experts come to the table already invested with a deep understanding of the market and each client’s market. We team industry management consultants with digital and marketing experts and skilled program managers. Together, they deliver a multi-dimensional approach that meets each client’s organizational and competitive needs to help them achieve short and long-term business goals.
ICF experts drive transformative, consumer-centric change to deliver real results. Examples include a health plan’s enrollment that topped 400,000 members after initial launch and an Accountable Care Organization (ACO) solution that improved care for more than 200,000 chronically ill patients while saving $4.7M in its first year. We help reengineer operations and find new ways of engaging with consumers by breaking down the consumer lifecycle. Our experts look beyond the usual focus on awareness and initial acquisition to build loyalty, enhance service, create operational efficiency, and improve the bottom line.
Andy Wolff has been with ICF for over 10 years. He brings more than 20 years of industry and professional services experience specializing in healthcare, with a focus on consumer engagement, organizational improvement and integration, and product management.
David Morris joined ICF in early 2016. He has more than 25 years of experience in leading healthcare service operations for providers and plans. At ICF, he will be responsible for growing the company’s hospital and health system consulting practice, with a focus in consumer and patient engagement.
Mary Carter has more than 12 years of experience providing strategy, marketing, and communications solutions to companies in various industries, including health insurance, financial services, and consumer packaged goods.
John joined ICF in 2014 and leads its commercial healthcare business supporting providers, insurance, life sciences and associated healthcare customers. He brings decades of healthcare technology solution and consulting experience, and leads ICF’s multi-disciplinary capabilities in business transformation, population health, consumer experience and engagement and program design and execution, helping customers to improve their business outcomes and market engagement.