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Insights

Insights into the issues that matter most, from ICF's leading industry researchers, analysts, and experts.
Paper
Energy efficiency evolution: New opportunities for utility programs
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Article
How can smart metering offset the impact of COVID-19 for DISCOMs in India?
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Article
Why are Americans reluctant to get a COVID-19 vaccine?
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Webinar
How essential businesses can plan for the safe return of employees
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Article
COVID-19 Survey: Drop in optimism and vaccine willingness among American frequent travelers
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Podcast
Climate Risk: The two sides of transition risk
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Paper
Using federal recovery funding to build local capacity
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Article
For financial services, being customer-centric requires the modernization of platforms and people
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Article
Small acts of kindness go a long way in building emotional loyalty
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Webinar
Create holistic CX by focusing on Return on Experience (ROX)
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Webinar
Retail sector energy efficiency impacts with Kohl's, Walgreens, and the US DOE
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Article
Maximize your Martech stack investment for better customer experiences
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