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Engagement

Explore the latest marketing tactics and engagement insights from ICF's award-winning marketers.
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How a problem-solving approach can aid recovery from external events
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Article
To elevate the customer's experience, bring CX and UX together
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Report
Visual guide to delivering online presentations
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Article
10 tips for mastering virtual presentations
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COVID-19 Survey: Shoppers express increasing comfort in the safety of retail stores as retail sales improve.
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Article
COVID-19 Survey: American frequent traveler attitudes dip further amid embrace of masks
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How transit can seize the opportunity to set a new standard for years to come
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Crafting effective data visualizations
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Retail recovery: Four macrotrends shaping the industry's post-COVID future
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Skift Loyalty Summit video: Leveraging customer data and traveler insights to drive COVID-19 recovery
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The importance of understanding the data—and what it may (or may not) be telling us
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Unlocking the complexities of mental health
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Snapshot of Forrester 2019 report

Tally’s interface is intuitive—we especially liked that the call center module includes customer insights and prompts for next best actions in the member profile view.

The Forrester Wave™: Loyalty Technology Platforms, Q2 2019

Read The Report