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INSIGHTS

Engagement

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Explore the latest marketing tactics and engagement insights from ICF's award-winning marketers.
Article
Need a new look? Here’s how to approach your brand ‘refresh’
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Article
How a problem-solving approach can aid recovery from external events
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Article
To elevate the customer's experience, bring CX and UX together
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Report
Visual guide to delivering online presentations
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Article
10 tips for mastering virtual presentations
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Article
COVID-19 Survey: Shoppers express increasing comfort in the safety of retail stores as retail sales improve.
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Article
COVID-19 Survey: American frequent traveler attitudes dip further amid embrace of masks
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Paper
COVID-19: Using enterprise customer analytics to navigate the economic shutdown
Understand how COVID-19 impacts customer behavior models and analytics so you can make better decisions for your business.
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How we help clients

Client Story

Building resilient communities in North Carolina

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Client Story

Virtual reality treatment helps veterans recover from PTSD

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Client story | ICF Next

Amtrak: Getting passenger experience on track

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INSIGHTS COLLECTION
COVID-19
The coronavirus is a threat to our health, businesses, communities, and the economy. In the face of risk, which steps will you take today? Tomorrow? 6 months from now? Explore insights from our experts to help you navigate through COVID-19.
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More in engagement
Article
How transit can seize the opportunity to set a new standard for years to come
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Article
Crafting effective data visualizations
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Paper
Retail recovery: Four macrotrends shaping the industry's post-COVID future
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Webinar
Skift Loyalty Summit video: Leveraging customer data and traveler insights to drive COVID-19 recovery
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Article
The importance of understanding the data—and what it may (or may not) be telling us
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Article
Unlocking the complexities of mental health
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Snapshot of Forrester 2019 report

Tally’s interface is intuitive—we especially liked that the call center module includes customer insights and prompts for next best actions in the member profile view.

The Forrester Wave™: Loyalty Technology Platforms, Q2 2019

Read The Report
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