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Explore the latest marketing tactics and engagement insights from ICF's award-winning marketers.
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How NFTs can transform your brand’s CX and loyalty
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Article
Elevating loyalty through gamification
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Article
How utilities can forge stronger connections with their business customers
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Report
Climate communication: Reaching youth starts with active listening
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Article
Connecting restaurants to their customers in the digital age
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Article
Engaging Gen Z through authentic messaging
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Article
Marketing in the new digital frontier: Experts weigh in on all things Web 3.0
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Paper
COVID-19: Using enterprise customer analytics to navigate the economic shutdown
Understand how COVID-19 impacts customer behavior models and analytics so you can make better decisions for your business.
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Showcasing the power of life-changing innovation for SAP

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Client story | ICF Next

Skittles: Famous fans taste the rainbow

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Client Story

Encouraging young Europeans to travel sustainably

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INSIGHTS COLLECTION
COVID-19
The coronavirus is a threat to our health, businesses, communities, and the economy. In the face of risk, which steps will you take today? Tomorrow? 6 months from now? Explore insights from our experts to help you navigate through COVID-19.
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More in engagement
Podcast
Energy in 30: Pressures are motivating tectonic regulatory shifts
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Report
Navigating the Medicare Advantage customer landscape
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Article
Designing your app with experience in mind
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Article
Finding value through technology maturity
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Podcast
Energy in 30: Customer co-creation advances clean energy future
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Blog Post
Why ICF Next came out big at the 2022 SABRE awards
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Snapshot of Forrester 2019 report

Tally’s interface is intuitive—we especially liked that the call center module includes customer insights and prompts for next best actions in the member profile view.

The Forrester Wave™: Loyalty Technology Platforms, Q2 2019