Capabilities

Innovation

Bringing the tools, technologies, and platforms that drive increased engagement and Participation.

Across all of our solutions, we combine continuous improvement with next-level transformation—balancing incremental and disruptive innovation. Our emerging technologies consulting brings clients the tools, technologies, and platforms that drive increased engagement and Participation with their stakeholders and ultimately springboard results.

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AI and machine learning

We leverage artificial intelligence and machine learning to drive automation, personalization, optimization, plus incident and fraud detection. Moving AI/ML beyond data, we develop tools that drive organizational and marketing effectiveness—improving the customer experience while increasing operational efficiency.

Colleague working on sprint planning using sticky notes on window

Spark Labs

Need a groundbreaking solution for a tricky challenge? Design sprints transform problems into prototypes in just days. Our workshops teach design thinking practices and drive cultural change, so you can innovate at record speed.

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Product innovation

We’re committed to constant investment and innovation in our proprietary products. Our teams are focused on keeping our products not just at the head of the pack, but on delivering the features and functionality that our clients need to stay there, too. Learn more about our Loyalty and CRM platform Tally®, and our Wireless Services solution.

Prototype development

We use Google Venture’s design sprint methodology to translate nascent ideas into testable solutions. Every year we prototype dozens of innovative solutions for clients and partners, using a proven approach that can be scaled for size and made virtual or in-person. And we practice what we preach too, using the same process for ourselves that we encourage for our clients.