We enable growth and evolution by consulting with organizations to reimagine their businesses from the inside out. By transforming their approach to people, process, participation, and operations, we consistently maximize impact and minimize cost.
Governance and process
We consult with organizations to develop the frameworks, approaches, and oversight to meet challenges head-on. From workflow to crisis management, our team will help guide your organization on the path to efficient, effective management of day-to-day issues, a once- in-a-career crisis, and everything in between.
Training and development
It’s one thing to have a plan, it’s another to have a team ready to execute it. We work with organizations to inform and align their people around updated processes, systems, and operations to make the most of your investments in change. Your people are your greatest asset—let’s maximize them.
“Clients commended ICF Next’s ability to adhere to promised timelines regardless of the implementation complexity and size.”
— The Forrester Wave™: Loyalty Technology Platforms, Q2 2019
Our work
How we think
Explore all ICF Next insights
Our services
Insights and strategy
- Data and analytics
- Business and brand strategy
- Customer strategy
- CX and experience design
- Performance management
Technology and experience
- Omnichannel experience platforms
- Enterprise platform integration and management
- Tally®: Loyalty and CRM platform
- Innovation and emerging technology
- Wireless SMS services
Efficiency and change
- Organizational design and optimization
- Governance and process
- Training and development
- Change management
Let's talk.
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