COVID-19's impact on commercial aviation: Customer survey findings

Aviation is no stranger to crises. We have overcome many—9/11, SARS, the Great Recession—always coming back stronger than before. But while our industry is nothing if not resilient, each crisis has resulted in profound changes to the shape of our business.

As the COVID-19 pandemic turns the global economy on its head, how can the aviation industry set the stage for another rebound? We surveyed our customers across the aviation industry value chain to better understand:

• Industry views on a recovery timeline.
• How this crisis is likely to affect passenger behavior.
• Potential impacts on aviation industry practices.

Download the survey report to learn about current aviation industry sentiment—and gain insight into the path forward.