COVID-19's impact on commercial aviation: Customer survey findings

COVID-19's impact on commercial aviation: Customer survey findings

Aviation is no stranger to crises. We have overcome many—9/11, SARS, the Great Recession—always coming back stronger than before. But while our industry is nothing if not resilient, each crisis has resulted in profound changes to the shape of our business.

As the COVID-19 pandemic turns the global economy on its head, how can the aviation industry set the stage for another rebound? We surveyed our customers across the aviation industry value chain to better understand:

  • Industry views on a recovery timeline.
  • How this crisis is likely to affect passenger behavior.
  • Potential impacts on aviation industry practices.

Download the survey report to learn about current aviation industry sentiment—and gain insight into the path forward.

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Meet the authors
  1. Dan Galpin, Principal, Aviation

    Dan specializes in traffic forecasting, combining a strong background in complex data analysis and modeling with an in-depth understanding of supply-side factors. View bio

  2. Carlos Ozores, Vice President and Managing Director, Aviation

    Carlos is a leading expert in air transport with more than 19 years of experience in aviation strategy and business planning. View bio

  3. Lewis Burroughs, Manager, Aviation

    Lewis leads our dedicated aviation practice in India and regularly advises airports on longer-term strategies related to traffic, business planning, and transactions.  View bio