Senior Manager, Risk Management & Insurance
Melissa is a Senior Manager, Risk Management and Insurance, for ICF’s Disaster Management Team. She is a risk and insurance industry expert with over 20 years of experience serving as a risk and insurance consultant, former insurance broker, insurance program manager, and higher education risk manager.
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Melissa has a broad array of experience in designing and implementing enterprise risk management programs, conducting risk assessments, analyzing complex insurance program structures, analyzing claims data, evaluating total cost of risk, and developing business continuity plans. Melissa is experienced in developing creative solutions that enable organizations to harness risk and achieve better outcomes. She previously worked as a VP for Willis Towers Watson serving as a commercial insurance broker. While at Willis, she worked with underwriters to help clients obtain the broadest coverage and services available at the most competitive market rates. Melissa also served as the University Risk Manager for Auburn University, where she collaborated with university personnel to assess risk from a strategic viewpoint and make recommendations to risk stakeholders. She collaborated on many risk initiatives and policies including fleet safety, minors on campus, contract management, enterprise-wide risk assessment and risk management training. While working at Brasfield & Gorrie, a top 25 General Contractor in the U.S., Melissa managed contractor-controlled insurance programs for high dollar construction projects including feasibility analysis, marketing, program placement, and provided consultation. In her various roles, she has been instrumental in managing potentially high-profile claim situations including large cyber breaches, fires, flooding, FEMA claims and construction accidents. Melissa holds a PhD in Education, a Master of Science in Risk Management Insurance and several leading industry designations including Chartered Property & Casualty Underwriter and Associate in Risk Management.
Areas of expertise
Ph.D., Adult Education, Auburn University
M.S., Risk Management & Insurance, Florida State University
B.A., Studio Art and Art History, James Madison University