The airport retail revolution

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Retail has undergone significant changes in the past decade, in large part driven by the explosion of online shopping and digital media. With continued downward pressure on airport rates and charges from airlines, profits from commercial revenue sources have become increasingly important to airport operators.

In this white paper, we explore how travelers’ shopping expectations are evolving and what airports can do to capitalize on the commercial potential within their unique operating constraints.

Meet the authors
  1. Alan Gluck, Senior Manager, Aviation

    Alan has over two decades of experience in commercial/concession management, facility planning, financial analysis, and government procurement.  View bio

  2. Natasha Page, Principal, Aviation

    Natasha is an airport business planning expert, focusing on helping airports maximize profitability by optimizing commercial revenues and operating costs. View bio

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