The potential for government transformation is high: the technology is ready, the talent is eager, and opportunity awaits. To see real progress, though, government agencies must go beyond IT to understand the needs of citizens and achieve results. We surveyed 500 federal employees about the role of digital transformation in their organizations to learn how agencies are responding to this tall order. Download the report to explore new insights from government leaders, and to learn why:
- 92% agreed their agency needs to spend more time improving the usability of technology.
- 80% believed that their agency would prioritize perfecting the technology over the citizen experience.
- 91% said that the federal IT procurement process needs to be overhauled.