Highlights from the latest federal digital transformation report

Highlights from the latest federal digital transformation report
Oct 5, 2021

Federal CIOs have embraced the need for digital transformation, but as 88% of federal employees say their agency’s digital initiatives are behind, many still struggle with how to make IT modernization a reality.

In our latest report, ICF’s chief technology officer Kyle Tuberson presents:

  • Compelling findings from our federal digital transformation survey
  • A clear vision for the future of digital government
  • Detailed tips for CIOs to plan, execute, and lead their organizations through IT modernization

About the survey

To better understand the key concerns and considerations of federal leaders as they drive digital transformation, ICF captured the sentiments of 500 federal full-time employees, with emphasis on target buyers and agency influencers in technology and IT-focused roles. These findings shed light on what federal employees think about digital transformation and the process of updating outdated infrastructure.

Go to ICF
Federal employees' top reasons for digital transformation failure

Key findings 

  • CIOs need help to make government digital transformation a reality—88% of federal employees say their digital initiatives are behind. 
  • Agencies need a unified digital transformation vision—73% of surveyed federal employees say their agency lacks a clear vision for digital transformation. 
  • Federal employees are concerned about customer experience (CX/UX) and the burden digital transformation failure will have on citizens—59% worry that failure will impact customer experience. 
  • The tech exists, but agencies face workforce and culture barriers—51% of surveyed federal employees say the federal workforce’s resistance to change is a top reason why modernization efforts fail.  
  • Security weighs heavily on federal employees' minds—23% of surveyed federal employees say increased security is an important benefit of modernizing your agency’s IT environment. 

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