Energy efficiency program strategies to help struggling customers recover

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A sharply growing number of utility customers across the country have fallen behind in their payments due to the impacts of the pandemic. This has led to service shut-off moratoriums, mounting customer payment arrearages, and an impending no-win scenario of regulatory and public relations headaches for utilities. Against this challenging backdrop, it’s clear that utilities need to better align their energy efficiency efforts with the immediate needs of their most vulnerable customers, while continuing to meet their regulatory obligations and achieve forecasted savings and demand reduction levels. But how?

In this paper, our energy efficiency experts lay out a three-part EE program strategy to help utilities meet their goals during this time of profound disruption. Topics covered include:

  • Adaptation strategies that help you optimize your EE programs while honoring your end of the regulatory compact
  • How to grow savings right away to replace savings from underperforming COVID-impacted programs
  • Best practices for using utility payment data to target assistance for at-risk customers
  • Perspectives on the future of income-qualified programs from a diverse group of utility DSM leaders

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Meet the authors
  1. Gene Rodrigues, Vice President, Market Development

    Gene brings over 30 years of experience in demand-side management policy and programs to bear for ICF’s clients. View bio

  2. Michael Mernick, Senior Vice President, Energy, Environment, and Infrastructure

    Mike Mernick is a senior vice president at ICF with over 30 years of experience in the energy industry. He leads ICF’s market development and strategic partnerships for utilities and is an expert in energy efficiency. View bio