In August 2014, spurred in part by end-user challenges experienced with healthcare.gov, the federal government launched the U.S. Digital Service (USDS) to solicit new ideas, solutions, and talent to improve the way the U.S. government builds and buys digital services—and overhaul the level of service provided to U.S. citizens and businesses. Working with the Office of Federal Procurement Policy (OFPP), USDS solicited proposals for solutions that would strengthen government’s digital services acquisition expertise, reduce the risk of failed acquisitions and systems, and save taxpayer dollars. ICF’s Dynamic Learning Platform was selected to directly address these challenges. This platform includes a combination of instructional strategies that move participants from theoretical knowledge and understanding to demonstrated learning, advocacy, and on-the-job application. The program uses an Agile approach to learning that serves as a signal for the software development methodology its graduates need to understand. The pilot program concluded on March 31, 2016, with 28 graduates. Since then, 225+ contracting officers from more than 35 federal agencies have completed our program and earned their FAC-C-DS certification.
This ICF Dynamic Learning Platform offers a rigorous assessment process, continuous feedback, and learner analytics that drive dynamic and relevant content design. This approach to customized learning ensures adaptability to participant needs to inspire engagement and relevance. It also assists in scalability and sustainability, which in turn helps reduce the need for costly course revisions—a key budget-planning factor for resource-strapped organizations. What’s more, the solution serves as a signal for behavior change, using the same innovative, flexible design principles participants will procure for future U.S. government digital initiatives.
The Dynamic Learning Platform is helping transform how the U.S. government delivers services to citizens and businesses and leverages an Agile approach for complex digital training needs.