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White Papers

The Airport Retail Revolution

Download airport retail revolution

Retail has undergone significant changes in the past decade, in large part driven by the explosion of online shopping and digital media. With continued downward pressure on airport rates and charges from airlines, profits from commercial revenue sources have become increasingly important to airport operators.

In this white paper, we explore how travelers’ shopping expectations are evolving and what airports can do to capitalize on the commercial potential within their unique operating constraints.