Case Studies
Case Studies
Boston Pizza

Scoring big with TEAM HQ

A digitally reinvented loyalty program that keeps groups coming back
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Challenge

To maintain and improve its close relationship with key customers, Boston Pizza needed to overhaul its rewards program to make it more digital, relevant, and consistent for sports fans and local sports teams.

How we did it

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Approach

Despite its status as the go-to location for local sports teams and after-work office parties across Canada, Boston Pizza was using the old fishbowl method to offer teams an incentive to return. Enter the new TEAM HQ: a national, digital loyalty program that lets teams get 10 percent back from what they spend at Boston Pizza. We mirrored fantasy sports team mechanics, designed a new mobile-first website and mobile app experience, and made it easier for customers to submit their receipts, and in return, get rewarded. TEAM HQ even features leaderboards with incentives.

Payoff

Since implementing the new TEAM HQ, Boston Pizza has seen 20,000 new members, and a 35 percent email open rate. But the real value of this redemption is that members are coming back more often and spending more, and the brand has strengthened its relationship with sports teams on a national level. TEAM HQ has also been recognized with multiple awards, including:

  • Canadian Marketing Awards, Gold for Personalized Engagement - Food + Beverage
  • Canadian Marketing Awards, Bronze for Personalized Engagement - Retail
  • Shopper Innovation Awards, CRM + Loyalty
35
%
email open rate
20,000
team members have joined
5,000
teams have signed up

AWARDS + NOMINATIONS

Canadian marketing association
Shopper innovation awards logo
ICF Next logo