About ICF
Kristen Cardoza
Senior Manager, Community Development
Kristen is an affordable housing and community development expert with over 10 years of experience in knowledge management and digital solutions.

Kristen is an expert in designing and delivering digital solutions to meet today’s housing, homelessness, and community development challenges. Kristen is the deputy of content strategy and design on the U.S. Department of Housing and Urban Development (HUD) Exchange project, an online platform for providing program information, guidance, services, and tools to HUD’s community partners, including state and local governments, nonprofits, public housing authorities, and tribes. In this role, she leads web product and tool development with expertise in the full web-based project life cycle, which includes requirements gathering, wireframing, design, usability testing, agile development, user acceptance testing, and launch. 


As a lead knowledge manager with a background in HUD’s housing and community development programs, Kristen translates highly complex policy and regulatory information into easily digestible and accessible web content that grantees can use to effectively and compliantly implement their programs. Kristen specializes in leading content strategy efforts focusing on creating effective digital solutions that are innovative, user-friendly, and that meet the user’s needs. 


Kristen led a major redesign of the HUD Exchange website in 2016 which won the 2017 Center for Digital Government Project Experience Award. She leads a variety of web and product development activities, including content redesigns/refreshes, toolkits, tools and calculators, online training, and much more. 


Kristen has experience in providing direct and remote technical assistance to HUD grantees under the HOME Investment Partnerships, Homelessness Prevention and Rapid Re-Housing Program (HPRP), Emergency Solutions Grants (ESG), and the Continuum of Care (CoC) programs.  


Education
  • B.A., Urban Studies and Planning, Individual Studies Program (IVSP), University of Maryland at College Park, 2009
  • HOME Certified Specialist–Regulations, U.S. Department of Housing and Urban Development, 2011
Publications
  • Enhancing Energy Efficiency and Green Building Design in Section 202 and 811 Programs, U.S. Environmental Protection Agency, 2010