HUD Exchange
Resources at Your Fingertips
Client:
Resources at Your Fingertips
Challenge
Improve access and usability of guidance for HUD's grantees to support successful program delivery.
Solution
Centralize resources for HUD grantees through a user-driven website with a searchable library, trainings, mailing lists, reports, help desks, and a technical assistance management system.
Results
Approximately 1.1 million document downloads and 21,000 questions answered annually, giving community development professionals the information they need to expand the impacts of their programs.
135,000
users monthly
20%
mobile users
2017
Center for Digital Gov Award Winner
ICF develops and manages the HUD Exchange, which provides program guidance, services, and tools to HUD's grantees, including state and local governments and nonprofit organizations. The website has resulted in a significant costs savings and efficiencies to HUD by allowing the agency to share resources across offices and streamline the delivery of technical assistance to grantees.
The HUD Exchange was a 2017 Center for Digital Government Project Experience Award winner. The awards celebrate digital work from government organizations that have radically improved how constituents experience government and push the boundaries of how services are delivered.