News + Insights
News + Insights

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CRMC 2019: Where technology meets consumer behavior
ICF Next got a glimpse what’s top of mind for some of the best-known and well-loved brands as hundreds of retailers from around the world congregated in Chicago for another annual Customer Relationship Marketing Conference (CRMC).
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Blog
CRMC 2019: Where technology meets consumer behavior
ICF Next got a glimpse what’s top of mind for some of the best-known and well-loved brands as hundreds of retailers from around the world congregated in Chicago for another annual Customer Relationship Marketing Conference (CRMC).
READ ON THE BLOG
Blog
Leveraging connected devices in 1:1 customer relationships
Three key guidelines for brands as they roll out connected devices or seek to add these types of features to existing products.
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Blog
Implement these best practices in your dining loyalty program and watch it grow
Highlights from the Humanizing Loyalty report
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Blog
Is your travel and hospitality loyalty program human-friendly?
Check out these highlights from the Humanizing Loyalty report
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Blog
What’s the future of blockchain in loyalty marketing?
Blockchain, the decentralized, distributed public ledger, has also become a particularly hot topic in the loyalty space. Industry experts suggest the travel industry is ripe for a blockchain-based innovation.
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Podcast
AOF Podcast Episode 10: Leading with Empathy feat. Tricia Ewald of ICF Next
In this episode, we speak with Tricia Ewald, Managing Partner at ICF Next, as she describes how leaders can bring empathy to a team or organization, why empathy at work means a balance between compassion and objectivity, and how to recruit for empathy.
AOF PODCAST
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