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Customer Experience

At ICF we understand customers’ needs and an organization’s service delivery through market research, user research, and business analysis. This allows us to develop complete Customer Experience (CX) solutions for government organizations—taking the User Experience to the next level of IT development. Our experts create models for shared understanding that allow organizations and stakeholders to prioritize and implement effective solutions to help them better serve their customers.

Customer Experience solutions from ICF include:

  • Agile Approach
  • Audience Analysis
  • Content Strategy
  • Customer Relationship Management (CRM)
  • Engagement Audit
  • Experience Design
  • ICF Journey+™
  • ICF Volte™
  • Lean UX
  • Measurement
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Projects & Perspectives