Over the last several years, the convergence of health and retail has promised to shake up the industry. But there’s plenty that can go sideways on the path to perfecting the retail health model and patient experience.
Retail health’s unique model is partly to blame: It typically runs lean in terms of both fixed and variable costs of facilities, clinical staff, and offerings. There’s more to the story, however. To find ways to take advantage of opportunities in the burgeoning space, it helps to understand the issues that all stakeholders—from providers to patients—face.
Download this infographic to learn the eight key areas retailers need to focus on for retail health expansion.