Given the rapidly changing landscape of healthcare, industry executives are faced with navigating a plethora of challenges—new policy changes, goals for increasing market share with growing numbers of competitors, elevated customer expectations, and remaining efficient with resources—all while meeting business objectives and delivering measurable outcomes for stakeholders.
But where does the customer fit into all of this?
Explore how to transform your organization’s values, structures, operations, technology, and culture to obsessively focus on meeting the needs of customers. Learn how customer-centered transformation has broad benefits delivering on both business goals and corporate purpose.
Key take-aways include:
• What Customer Experience Transformation (CXT) means for your organization and the CX value levers that can move your business beyond the status quo.
• Mitigating risks associated with organizational inefficiency and outdated operating models and locking in lasting change across complex organizational structures as a competitive advantage.
• How to create relevant, intentional end-to-end experiences—powered by data optimization and real-time personalization at scale—that drive increased retention and top-line business benefits.