The future of energy: Insights from 100 utility program leaders

 ICF’s Utility Program Leaders Survey

Based on insights from 100 utility customer program leaders, this report provides data on the current state of utility programs and offers actionable recommendations to help you navigate potential disruption.

What's inside the report?

• Meet energy goals by evolving your customer programs.
• Enhance reliability by leveraging load management.
• Improve affordability by making customer participation more accessible.
• Save money across customer programs by embracing AI and automation.