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Needs Assessment & Evaluation

ICF delivers ongoing needs assessment and evaluation services throughout a project engagement to ensure programs are designed for maximum impact and program objectives are being met and validated.

Effective training and technical assistance requires meticulous needs assessment and evaluation. Each program starts with an assessment and ends with an evaluation to ensure quality control and continuous improvement. ICF’s custom needs assessments include methods such as structured dialogues and web-based surveys.

Following implementation, we employ a range of program evaluation designs—from basic feedback surveys to in-depth, post-training interviews with program participants and their supervisors.

ICF tailors evaluations to demonstrate outcomes linked to the training program’s learning objectives. We evaluate from different stakeholder perspectives to determine if outcomes have been demonstrated through:

  • New knowledge or skills
  • Changes in attitude, behavior, or performance
  • Improved operations, policies, and practices

ICF offers a continual feedback loop throughout a program lifecycle, turning needs assessment and evaluation data into actionable recommendations.