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INSIGHTS

Experience design

From Lean principles to design thinking, ICF experts provide insight into experience design transformation.
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A case for purpose-led business: Engaging customers through common values
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Article
To elevate the customer's experience, bring CX and UX together
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Crafting effective data visualizations
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Article
Why human-centered design is key to successful organizational transformation
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Common problems can sabotage the user experience. Here are 5 ways to fix them.
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Article
Using UI/UX design principles to improve smartphone-based informed consent
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Article
A cross-cutting look at digital transformation in the public sector
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Client story

Modernizing access to key behavioral health data

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Client Story

Strengthening the CDC’s public health surveillance system

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Client story | ICF Next

Amtrak: Getting passenger experience on track

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More in experience design
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Embed an experience strategist in IT projects to catalyze success
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Article
When it comes to digital transformation in government, great moments can make all the difference
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