Event

25th Annual EMACS: The Customer Experience Conference

Name: 25th Annual EMACS: The Customer Experience Conference
Start: 2022-10-17
End: 2022-10-20
Location: Renaissance Orlando at SeaWorld

Renaissance Orlando at SeaWorld

Oct 17–20, 2022

10/17/2022 12:00:00 AM 10/20/2022 12:00:00 AM America/New_York 25th Annual EMACS: The Customer Experience Conference

We're proud to be gold sponsors at this year's event!

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Renaissance Orlando at SeaWorld

We're proud to be Gold Sponsors for this year's EMACS Customer Experience Conference.

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Join our session

Community impact: Grounding customer experience in equity and justice

Tuesday, October 18 | 1:45 - 2:30 PM

Utilities are vital to the communities they serve. As focus on decarbonization and environmental justice grows across the industry, utilities find themselves at the center of the conversation. Join us to learn how investing in the equitability of energy efficiency programs and customer experiences can strengthen communities, develop stronger relationships with customers, and drive meaningful results to the business.

Presenters:

Karen Ehrhardt-Martinez, Director of Behavioral Science and Customer Insights, ICF
Jose Goncalves, Manager, Energy Efficiency - Income Qualified and Education, DTE