ICF + ServiceNow

Learn how ICF and ServiceNow work together to empower your business.

ICF is an Elite ServiceNow partner and proud two-time U.S. Partner of the Year. With a proven track record of successful implementations across the public and private sectors, we are continually recognized for our excellence and innovation in delivering solutions that leverage the full potential of ServiceNow.

We are not only ServiceNow experts; we are also domain experts with a passion for human-centered design. Our teams have a deep understanding of our client's markets and their organizations’ unique challenges and opportunities. Combined with our human-centered design practices, our solutions are functional, efficient, cost effective, user-friendly, and engaging.

Together with ServiceNow, we help our clients achieve their business and mission goals and optimize their outcomes on the ServiceNow platform. By combining our domain expertise and technical skills, we create bespoke App Engine applications and innovative solutions that extend ServiceNow out-of-the-box applications, especially HRSD, SPM, APM, WSD, ITAM, CSM.


certified ServiceNow technical consultants


ServiceNow deployments in 2021


active ServiceNow projects

See our ServiceNow partnership at work

Client Story

Empowering the Office of Child Care’s critical mission through rapid digital transformation

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Client Story

Supporting the Department of Commerce’s enterprise transformation

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Client story

Developing a portal to identify genetic risk factors for severe COVID-19

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Client story

Rapidly modernizing the Air Force’s audit management solution

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A leader in ServiceNow solutions at scale

Your trusted partner

We understand your data, domain, workflows, and context. We combine that knowledge with technology expertise to help meet enterprise goals and accelerate mission outcomes.

Human-centered design approach

We have a dedicated division solely focused on bringing exceptional UI/UX to our solutions, using the latest design principles and best practices. We collaborate with our clients to understand their needs and preferences and create tailored solutions for their users and stakeholders.

End-to-end project delivery

We support Agile and iterative delivery, seamless integration with enterprise technology, and cloud and on-site deployments. We work in tight partnership with our clients to evolve workforce skills and build strong change management strategies to optimize technology usage.

Complex business solutions

We're experts in automation, asset management, electronic acquisition, acquisition management, and IT services for the federal government.

Digital Services Center (DSC)

We eliminate technology silos and rapidly migrate legacy systems to cloud-based business platforms. Our DSC provides patterns for enterprise delivery including practices and tenets that can be tailored to your specific needs.

Success in 30-60-90 days

Achieve rapid time-to-value with our 30-, 60-, or 90-day package that delivers customized outcomes through capabilities that integrate governance and the latest ServiceNow capabilities. Through this model we provide the governance and guardrails to support citizen developers and accelerate mission delivery.

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