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About ICF
Susan West
Vice President, Risk Management and Insurance
Susan is a Federal Emergency Management Agency (FEMA) public assistance and risk management and insurance expert with more than 30 years of experience assisting clients in disaster planning, business continuity, resiliency, and recovery from disasters.
Susan serves on the ICF Disaster Management team as the Insurance Lead for the Disaster Recovery initiative in Puerto Rico. She is successfully navigating the insurance complexities associated with a liquidated insurance company and a volatile insurance market. Susan provides strategy recommendations for the application of insurance proceeds to maximize Federal Emergency Management Agency (FEMA) Public Assistance funding. She previously worked for the State of Louisiana as a state risk administrator and was instrumental in the state’s recovery from multiple disasters. Her leadership skills and knowledge of disaster regulations and insurance policies provide clients with expert guidance on risk financing, continuity of operations, risk analysis, coverage related matters, and FEMA regulations, including the Federal requirements related to Obtain and Maintain Insurance Provisions. Susan is a leader, having served as the vice president of an insurance agency and as the chief executive officer of a large insurance program. She has a Master of Business Administration and is a Certified Insurance Counselor and Certified Risk Manager.
  • MBA, Louisiana State University
  • Certified Insurance Counselor
  • Certified Risk Manager