About ICF

Kristie O'Shea

Partner, Digital Products and Delivery
Kristie is an expert in digital products and solutions with more than 15 years of experience.
ICF’s global marketing services agency focuses on helping your organization find opportunity in disruption.
Go to ICF Next

Kristie helps clients choose the right digital solutions to solve their most pressing business challenges. Her industry expertise is concentrated in travel and hospitality, wellness, retail, restaurants, and government. Her domain expertise includes loyalty marketing, marketing automation, program implementation, and employee engagement.

With empathy at the forefront, Kristie loves to study what people really want and why they do the things they do. By combining a deeper understanding of human behavior with the power of technology, Kristie and her team deliver solutions that matter. Kristie uses techniques such as design thinking, test and learn, and continuous value delivery products to help clients get results–fast.

Kristie’s experience includes serving as the division director responsible for leading several multi-million-dollar software engineering, systems integration, and cybersecurity product development programs. Her focus on quality, security, and continuous improvement using frameworks such as the Capability Maturity Model Integration (CMMI®) and Lean Six Sigma resulted in high performing, reliable, and trusted solutions.

"The most successful brands will focus on convenience, anticipating needs, and strategic partnerships to elevate customer experience."
  • P.M.P., Project Management Institute
  • Scaled Agile Framework (SAFe®) 5 Agilist certificate
  • Six Sigma Green Belt certificate