Stephen Freibrun

Stephen has more than three decades of management and real estate experience in the public and private sectors. Since 1993, he has assisted airport clients, airlines, and airport investors with commercial projects, facilities planning, non-aeronautical revenue forecasting, and property management. Stephen’s responsibilities have included the evaluation, definition, and coordination of concessions facility implementation to improve passenger experiences and increase airport revenues. He has also assisted airports with developing optimal organizational structure of commercial departments.

As part of ICF’s aviation practice, Stephen oversees the global passenger experience/concession planning service line. He has regional responsibility for the Americas, the Caribbean, and Asia, where we have completed significant commercial planning work. Stephen has project management responsibility for clients that range vastly in size, from small regional airports to large and international airports. Stephen is not only responsible for overseeing client commercial planning projects, but he takes a hands-on approach. He often creates concessions plans, strategic approaches to enhancing non-aeronautical revenues, financial modelling and feasibility analyses, research analyses, and requests for proposals and leases.

Stephen is experienced in advising airports on commercial strategies, focusing on enhancing the passenger experience at every touchpoint. He is an industry leader in embedding concepts and commercial environments that ease the customer journey while optimizing passenger spend. Stephen creates customer experience strategies that cut costs, improve customer loyalty, or increase non-aeronautical revenues. The commercial programs he develops are known for being focused, impactful, passenger-centric and empathetic to the needs of travelers. He has developed projects focused on a passenger-centric approach for airports in Ft. Myers, Florida, Portland, Oregon and Orlando, Florida.