About ICF
Laura Dines
Director, Innovative Learning solutions
Laura is an innovative learning solutions expert with more than 25 years of experience designing learning solutions for audiences of all ages.

Laura consults with clients to develop customized learning solutions. She analyzes clients’ training needs, collaborates with subject matter experts to develop content on a broad range of topics, and designs classroom and online activities to enhance the learning process. Laura encourages the use of design thinking strategies when collaborating with clients; she advocates user-centered design to deliver learning experiences when, where, and how learners want and need them. Laura manages large-scale learning projects, leading cross-functional teams of subject matter experts, technologists, graphic designers, and instructional designers. She ensures learning products meet Section 508 accessibility standards.

Laura’s clients include federal agencies such as the Federal Highway Administration, Federal Emergency Management Agency, and the National Institutes of Health. She also works with private sector clients such as Habitat for Humanity, Mercury Insurance, and Worldwide ERC.

Before joining ICF, Laura developed educational media for National Geographic, PBS, and C-SPAN. She produced a weekly C-SPAN television talk show and civic education videos for high school students. Laura was part of a team reviewing scripts and films for potential acquisition by National Geographic Channels. She was also a PBS Interactive producer, producing the award-winning PBS Democracy Project website and the companion website to Ken Burn’s television documentary miniseries, Jazz.

"I believe the best learning experiences are those designed with learners at the center. I advocate the use of design thinking strategies, such as developing learning personas and testing products early and often, to ensure that learning products meet the needs of the learners and ultimately change behavior."
  • M.Ed., George Mason University
  • B.A., Bates College