About ICF

Jeffrey Adams

Senior Vice President, Energy Customer Engagement

Jeff brings decades of experience in customer analytics, technology, marketing, and customer care to electric and gas utilities. Jeff and his multi-disciplinary team routinely leverage ICF’s national data universe, proprietary analytics, and industry-leading marketing to benefit his clients, their customers, and the world we live in.

Jeff is a passionate digital technology and marketing executive with over 20 years of experience implementing customer engagement strategies and solutions that benefit his clients, their customers and the world we live in.

Jeff and his team deliver technology, analytics, marketing, and customer care services for some of the nation’s largest, most complex and leading demand side initiatives including Baltimore Gas & Electric, Georgia Power, New Jersey Office of Clean Energy, Southern California Edison and U.S. Department of Energy. He works closely with clients to leverage ICF’s national data universe and proprietary analytics, multichannel marketing, customer care services and the emerging application of building controls to drive behavioral change that benefit the end consumer across their energy journey but also the utility, yielding sustained engagement, customer satisfaction, and loyalty.

  • MBA, Strategy and Industrial Environmental Management, Yale School of Management
  • B.A., History, Dartmouth College