Knowledge sharing, collaboration, and improved communication are key components of the mutual learning movement.
‘A problem shared is a problem halved,’ or so the old saying goes. These words aren’t just an adage though; they represent some of the key reasons why Europe is embracing mutual learning. Given the complex issues that European Union (EU) Member States tackle in today’s fast-paced world—from structural unemployment and environmental protection to cybersecurity and healthcare inequalities—policymakers know that there has to be a better way to encourage collaboration and knowledge-sharing to find solutions.
The answer? Mutual learning.
What is mutual learning?
Mutual learning refers to collaboration and knowledge-sharing between actors from similar organisations, or those with a common interest from different national, regional or local settings. In successful mutual learning models, policymakers, practitioners and/or experts come together to learn from each other, exchange their experiences of what works and what doesn’t, and act as peer reviewers of each other’s approaches. By carefully selecting the mix of actors and defining the learning topics and formats, these interactions can achieve extraordinary results in improving policies, policy implementation, and outcomes for citizens on the ground.
Skill Forecasting in Estonia
Yngve Rosenblad, Chief Analyst at the Estonian Qualifications Authority, has been an active participant in the MLP. Yngve reports on the direct benefits for developing Estonia’s skills forecasting system: “Anticipating labour and skills demand is essential to enhance economic development and wellbeing, but a complex task to conduct. Learning from the examples of other countries gave us confidence in building up our forecast methodology and possibly helped us to avoid expensive mistakes.”
And how have MLP participants reacted to their mutual learning experience? By and large, they like the mutual learning method. In the most recent survey of participants, conducted at the end of 2016, 94% agreed or strongly agreed that the activities provided them with information and knowledge relevant to their work. 92% agreed or strongly agreed that the activities helped them to gain a better understanding of other countries’ policies and objectives, whilst 91% agreed that their needs had been matched.
Applying mutual learning to improve organisational performance and public service delivery
From 2015 to 2017, the Lithuanian Labour Exchange (Lithuanian PES) took part in a series of mutual learning activities run by the European Network of PES. The PES’ interest was driven by its ambition to improve customer orientation and organisational capacity, and thereby deliver better quality services for jobseekers and employers. In this vein, the study visit to the Bavarian PES in Germany provided an excellent opportunity for the Lithuanian PES to gain first-hand exposure to the nation/region’s client service model. Informed by these rich insights, the Lithuanian PES developed and piloted its own model in three offices, focusing on a face-to-face customer approach for employers. Following testing, the model was fully integrated into all regional offices by September 2017. According to Jūratė Baublienė, Head of Communication Division at the Lithuanian Labour Exchange, participating in different mutual learning activities helped her organisation to prepare for change, resulting, among others, in the reform of the head office management structure (2016) and the introduction of a new client service model (2017): “As a result of the mutual learning experience, we are better able to handle change with our new performance management system and navigate the necessary transitions towards a well-functioning and performing PES.”
Expanding the Definition
What about mutual learning at other territorial levels or in other policy areas, such as mobility, energy efficiency, citizen engagement, and more? Keep an eye out for an upcoming post on Piero Pelizzaro, Sharing Cities Project Manager from Milan Municipality.
Sound Theory + Effective Implementation = Extraordinary Results
The many benefits and positive results of mutual learning don't arise through sheer serendipity. Lots of factors—institutional arrangements, organisational culture, resources, political imperatives, power relationships, and more—can make or break its application and success across Europe. Creating the optimal conditions for effective learning requires a sound conceptual framework, advanced policy knowledge, and a deep understanding of how individuals and organisations learn in complex political and institutional settings. Indeed, mutual learning has come a long way since it was first introduced nearly 20 years ago; today, it is an established science.