How was your experience? CX in government.

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Digital government has taken center stage in the past year. From filling out census data and registering to vote to signing up for COVID-19 vaccines and filing their taxes, Americans are at home, online, and going digital with their government services.

For this reason, there has never been a more critical time for federal, state, and local agencies to double down on customer experience. But how? What’s the best way to deliver faster, better digital services that meet—and even exceed—citizen expectations? Download this collection for expert CX/UX insights on topics such as:

  • Voice of the Customer (VoC) and IT modernization.
  • The magic that happens when CX and UX teams collaborate.
  • How to jumpstart the CX improvement process.
  • The role of human-centered design in organizational transformation.
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Meet the authors
  1. Josh DeLung, Partner, Digital Strategy and Experience Practice Lead

    Josh DeLung is an expert in digital customer and user experience with nearly 20 years of combined strategic communication and digital strategy expertise. View bio

  2. Nicola Dawkins-Lyn, Vice President, Public Health

    Nicola is a public health expert with more than 25 years of experience helping clients prevent chronic diseases and promote community health. View bio