Digital modernization report: Top trends shaping government in 2023
From big data to zombie apps to staffing challenges, our latest research reveals opportunities for agency leaders to get ahead.
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- Modernization can be driven by technological investments including cloud-based infrastructure and low-code/no-code solutions—which an overwhelming 82% agree makes modernization possible.
- Technological and cost benefits to modernizing the federal IT environment include increased security (58%) and increased reliability (54%), as well as cultural achievements: creating a culture of innovation (49%), improved usability for employees (48%), and improved service delivery to the public (47%).
- Communication is a key cultural consideration, one that agency leaders need to make better use of in light of the alarming 60% who report their leadership does not consistently communicate about modernization efforts.
- Indeed, 45% of employees say consistent communication is the most powerful way to overcome resistance to change, the most popular solution for change management.