Navigating through COVID-19

Navigating through COVID-19
Mar 18, 2020
A message from our CEO

We’ve seen a lot as an organization over the last 50 years: natural disasters, acts of terrorism, government shutdowns, countless global social changes, technical advances, and more. But what we are experiencing now is unprecedented. COVID-19 has had a huge impact on all of us.

"COVID-19 is a test of our resolve, our resilience, and our creativity. But we expect to find that in many ways, we’re more connected than we’ve ever been."

Our thoughts go out to all of those who have been impacted, especially global healthcare workers who are on the frontlines. Every day, they are putting themselves at risk to offer urgent care and support for those who need it most. Their courage and selflessness is truly inspiring to see.

At ICF, we are doing everything we can to keep our 7,000 worldwide employees safe and to continue to deliver for our clients. I wanted to share a little bit about how we’re approaching each of these areas of focus during this challenging time.

Protecting our people

We have greatly reduced travel and strongly encouraged our employees to work from home. Because ICF’s workforce is global, highly distributed, and tech-enabled, this shift has been very smooth. I’ve been encouraged by the way our teams have seamlessly shifted into a new work modality while maintaining the highest levels of performance and delivery to our clients.

Protecting our mission

As our clients and partners in business, government and nonprofit sectors grapple with managing their work throughout this crisis, ICF remains fully committed to their success in this unpredictable time. What makes ICF so unique is our mission that leverages our ingenuity, creativity, and diverse perspectives to help solve our clients’ toughest challenges. All of our clients are navigating uncharted territory during this pandemic. In response, we are helping them in various areas:

  • Managing business continuity: We are working with clients to limit disruption to projects; maintain productivity in areas relatively unaffected by the pandemic; and develop new, innovative approaches in areas highly challenged by the current business situation.
  • Leveraging digital technologies for engagement: As organizations shift away from in-person events, we’re helping clients take full advantage of a range of strategies and technologies to support virtual engagement. Particularly in consumer and government spaces, we’re finding ways to ensure that the disruption of physical events doesn’t hold back projects that require collaboration and interaction.
  • Focusing on what’s mission-critical: Above all we’re helping our clients focus on what’s most important to achieving their mission-critical goals and objectives. In the current business landscape, we’re assisting our clients ascertain what’s most critical to achieving the most meaningful outcomes for their customers and/or constituents.

As always, we have incredible teams and expertise at ICF, and we’re constantly working to bring together our diverse subject matter experts, technologists, creatives, data analysts, and more to help our clients meet their latest barriers head-on. And to ensure that we are building new approaches that can help our clients become more resilient over time.

COVID-19 is a test of our resolve, our resilience, and our creativity. But we expect to find that in many ways, we’re more connected than we’ve ever been, even as we work remotely. At ICF, we are bringing the same passion we’ve brought to many challenges and opportunities we’ve seen over the past 50 years. We look forward to continuing that partnership with our clients and partners.


John Wasson, President and CEO, ICF

John Wasson
President and Chief Executive Officer, ICF

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