A statement on social injustice. Click to read more.
Josh DeLung
Senior Manager, Digital Experience
Josh DeLung is a senior digital strategist with more than 18 years of combined strategic communication experience. His career has focused on building and leading teams who design excellent experiences and engage people via digital touchpoints. He leads strategy for ICF’s team of experts focused on content strategy, customer experience, and digital analytics. He serves as a strategist on multiple digital government and commercial projects, including many U.S. Department of Health and Human Services (HHS) offices, as well as institutes and centers within the National Institutes of Health (NIH) and projects with the Centers for Disease Control and Prevention (CDC).

Insights by Josh DeLung

Article
Better, faster customer experience starts with organizational change
E863CFDC-E4F9-44F8-A33B-EC91C168E6EA Created with sketchtool.
Paper
Using Voice of the Customer (VoC) feedback to drive decision making
E863CFDC-E4F9-44F8-A33B-EC91C168E6EA Created with sketchtool.
Article
Using UI/UX design principles to improve smartphone-based informed consent
E863CFDC-E4F9-44F8-A33B-EC91C168E6EA Created with sketchtool.
Article
Embed an experience strategist in it projects to catalyze success
E863CFDC-E4F9-44F8-A33B-EC91C168E6EA Created with sketchtool.
Article
Six ways to awaken the dormant value in your agency's web content
E863CFDC-E4F9-44F8-A33B-EC91C168E6EA Created with sketchtool.