Modernizing federal facilities management at scale

When the U.S. General Services Administration (GSA) needed to build a unified, scalable solution to unify and modernize its facilities and asset management systems, it partnered with ICF to create the National Computer Maintenance Management System (NCMMS). This modernized, secure, cloud-based system has revolutionized the way GSA’s Office of Facilities Management manages its massive workload.

Challenge

To support Public Building Service directives, GSA needed a single, customer-facing system that standardized all records related to service requests, work orders, analytics, preventive maintenance, and inspections. These records were housed in multiple regional asset management systems that relied on disparate data sets and manual paper- and email-based processes. This cumbersome workflow slowed GSA response times and incurred significant IT costs.

Solution

ICF and GSA developed and deployed the NCMMS, a comprehensive system capable of tracking more than 1 million assets and 10 million work orders. Our architects engineered the solution to maximize security, uptime, and availability, including support for disaster recovery and backup/restoration capabilities. Finally, the solution incorporates tools to monitor, evaluate, and support the NCMMS environment, including a mobile app that enables real-time data entry.

Results

A unified NCMMS helped GSA save an estimated $2 million annually by retiring redundant asset management systems and processes. And by delivering consistent, accurate lists of equipment inventory and maintenance histories, this solution allowed the agency to optimize its workflows, bringing crucial efficiencies to its national asset management processes. In recognition of NCMMS’ success, GSA awarded ICF its Office of Small Business Utilization Protégé of the Year Award in 2014.