Data-powered platform for the full lifecycle of utility customer programs

Sightline is a secure, cloud-native platform that helps utilities manage and optimize customer programs. With centralized data management, robust reporting, and insights powered by machine learning, it drives measurable results and efficiency.

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Sightline | Utility customer program management platform

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How we help
Features
Insights

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A 360-degree view of your energy programs: Where cutting-edge technology meets ICF’s unparalleled expertise.

Sightline gives you the tools to streamline the design, engagement, implementation, and evaluation of utility customer programs—tackling challenges like siloed data, workflow automation, analytics enabled decision-making, regulatory reporting, and customer engagement.

90+

utilities and governments supported

1.2K+

utility programs supported

930M+

installed measures

1.1K+

IT and energy professionals

Design optimal programs

Turn data into insights and design tailored solutions for real impact. Sightline optimizes your program and measure mix through analytics-based insights—balancing costs with energy reduction goals. Digital twin technology lets you simulate outcomes before launch, so you can confidently build strategies that deliver measurable savings and success.

Request a demo of our planning and evaluation tool

Engage on a deeper level

Sightline combines customer propensity analysis—determining how likely customers are to adopt and benefit from participation—with multi-channel marketing support. Drive customer engagement and participation in programs with branded, mobile-friendly engagement portals.

Evaluate for continuous improvement

Sightline gives you clear visibility across the customer journey and delivers analytics to help you evaluate program performance. The AI cloud platform learns from the implementation of programs and uses this data to optimize both current and future program designs, making it smarter and more effective over time.

Implement for peak performance

From processing applications and trade ally management to scheduling on-premise appointments and orchestrating distributed energy resources (DER), such as smart thermostats and EV chargers, Sightline helps you to achieve portfolio goals while also managing load during peak times and optimizing energy consumption.

Sightline’s flexible platform is purpose-built to seamlessly integrate with your systems, delivering a clear line of sight into participation and performance. Its modular design adapts to your unique portfolio and program needs—whether simplifying operations, optimizing incentives, or driving customer engagement. With Sightline, you also get a proven team based in North America and the tools you need to deliver impact, efficiency, and measurable results.

Centralized program intelligence

Program managers gain a single, interactive hub for tracking performance, forecasting DER adoption, and reducing opt-outs. Sightline brings together customer data, AMI, demographics, and participation history to drive targeted outreach, streamline workflows, and improve program outcomes.

Seamless program participation

Customers see a fully branded, frictionless experience—from instant savings and personalized offers to easy enrollment. Sightline’s intuitive, mobile-friendly interface ensures customers stay informed, engaged, and empowered to take action.

Connected partner ecosystem

Program partners gain access to a streamlined digital hub for managing applications, verifying eligibility, and tracking project progress. With automated workflows and real-time insights as well as field tools, contractors, retailers, and trade allies can efficiently support utility programs.

Features

Seamless program management

Simplified enrollment
Eligibility verification
On-site inspections
Incentive and rebate allocation
Rules and calculations
Workflow management and automation
Goal tracking

Advanced analytics and reporting

Centralized customer data warehouse
Propensity analytics
Advanced simulations
Performance tracking
Industry reports
Secure program management dashboards
Contractor scorecards
Quality control system

Customer-centric solutions

Customer education
Online applications and scheduling
Instant savings
Next best offer
Participating contractor and retailer locators
Personalized communications and recommendations
Rewards
Utility-branded experience

Tailored program delivery and support

Bundled products and services
Trade ally portals, education, and marketing toolkits
Contractor training center
Supply chain coordination
Call center and customer service
Field audit tools
Surveys
Mobile QA/QC verification
Check/ACH payments

Contact us

Request a demo or connect with an energy expert to learn how Sightline can streamline your utility programs for greater efficiency, savings, and impact.

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