Actionable lines of sight provide a clear view to optimize programs
Amidst new cost pressures, emerging competitors, shifting regulatory landscapes, and technology advances, the utility-customer relationship is more important than ever before. As customers become increasingly aware of alternative energy options, utilities must deliver personalized programs, offerings, and experiences that are informed by a deep understanding of their needs.
Sightline™ is designed to support diverse energy programs and put those insights right at your fingertips. This comprehensive, centralized platform marries portfolio management and robust analytics with our deep industry knowledge, expertise, and proprietary benchmarks.
This 360-degree view of customer data enables program teams and customer care agents to develop data-driven campaigns that deliver the right message at the right time — which means you can spend more time designing and delivering effective energy programs and less time sifting through disparate systems of data.
Inside the Platform
Monitor program performance to make decisions that mutually benefit you and your customers.
Personalized Customer Journey
Improve the customer journey through targeted, timely, and personalized offers
Focused Program Expenditures
Identify strategic areas of improvement from national benchmarks, and improve program and portfolio cost-effectiveness.
Realize full value of integrating existing and future IT investments through a configurable platform integration layer.
Improved Customer Engagement
Increase participation in underperforming segments, sectors, or geographic areas, and provide customers with more transparency about the value of energy programs.
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