ICF at ServiceNow Federal Forum
As an Elite ServiceNow partner and two-time U.S. Federal Partner of the Year—2019 and 2022—ICF is the market leader in bespoke business application development.
We combine deep federal program knowledge, unmatched ServiceNow expertise, and cutting-edge digital capabilities to rapidly build Agile solutions and quickly deliver secure and affordable low-code solutions to federal agencies.
As a member of ServiceNow’s Design Partner Program, our team has significant UI/UX capabilities, and a breadth of proven expertise across ServiceNow’s end-to-end platform including ITSM, ITOM, ITAM, ITBM, HRSD, SecOps, GRC, CSM, and App Engine.
Visit booth
Meet our team and learn how we provide some of the most innovative and complex solutions, extending the ServiceNow platform within diverse technical and business ecosystems.
Join our breakout session
Fostering Collaborative Synergy
National Harbor 2
In today's rapidly evolving digital landscape, successful project execution hinges not only on technical prowess but also on fostering a collaborative environment that thrives on healthy conflict resolution. Join us in an engaging fireside chat as we explore real-world insights and strategies that are propelling agencies forward, transcending conventional barriers, and setting a benchmark for effective collaboration.
Tanisha, along with ICF’s program manager, Sharri Graham, and ServiceNow’s Kennedy Nguyen explore the pivotal role played by a harmonious and collaborative ecosystem. Witness firsthand how this environment, adeptly navigating conflicts between client, delivery team, and ServiceNow, has become the linchpin for their resounding success.
Learn how this collaborative model has not only streamlined the ServiceNow deployment but has also permeated across various facets of the CMS enterprise, fostering innovation and accelerating transformative change.
Through candid discussions and real-world anecdotes, we will showcase how embracing conflict as a catalyst for growth has not only strengthened relationships but has also yielded a ripple effect of success, inspiring similar collaborative paradigms in other organizational segments.
Speakers:
Tanisha Williams, Deputy Director, End User Support, Centers for Medicare and Medicaid Services
Kennedy Nguyen, Principal Success Architect, ServiceNow
Sharri Graham, Program Manager, ICF
A leader in ServiceNow solutions at scale
Your trusted partner
We understand your data, domain, workflows, and context. We combine that knowledge with technology expertise to help meet enterprise goals and accelerate mission outcomes.
End-to-end project delivery
We support Agile and iterative delivery, seamless integration with enterprise technology, and cloud and on-site deployments. We work in tight partnership with our clients to evolve workforce skills and build strong change management strategies to optimize technology usage.
Complex business solutions
We're experts in automation, asset management, electronic acquisition, acquisition management, and IT services for the federal government.
Digital Services Center (DSC)
We eliminate technology silos and rapidly migrate legacy systems to cloud-based business platforms. Our DSC provides patterns for enterprise delivery including practices and tenets that can be tailored to your specific needs.
Success in 30-60-90 days
Achieve rapid time-to-value with our 30-, 60-, or 90-day package that delivers customized outcomes through capabilities that integrate governance and the latest ServiceNow capabilities. Through this model we provide the governance and guardrails to support citizen developers and accelerate mission delivery.
Related insights
- Technology
- ServiceNow
- Digital modernization
- Public sector