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Customer Satisfaction Surveys – Measuring and Improving Customer Satisfaction with the IRS

Contract Details

Awarding Agency: Treasury:IRS
Contract Number(s): TIRNO‐15‐Q‐00050
Period of Performance: 8/31/2015 - 8/30/2020
Description:
  • Customer satisfaction consulting
  • Research
  • Survey research
  • Strategic consulting
  • Focus groups
  • In-depth interviews
  • Related training
Contacts: Sherri Settle
ICF