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Miami International Airport

Miami International Airport

Regional Culture Driving Profits Per Passenger
Miami International Airport

Doubled

sales per departing passenger

5.3%

compounded annual growth rate (CAGR) achieved

2.2%

increase in consumer price index

Challenge

Solution

Results

Miami North Terminal

In the past, a traveler’s arrival at Miami International Airport was like any other -- uneventful. ICF helped develop and execute complete concession plans for the North, Central, and South Terminals and developed solicitation documents.

Miami Central Terminal

The North Terminal concession plan focused on the terminal's regional design characteristics. The South Terminal plan accounted for structural terminal design and merchandising, which reflect regional and local concepts and products. These new terminal concession plans invigorate the passenger experience by building locational awareness and boosting customer satisfaction.