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Action plan for smooth transition to process improvement

By Deanna Peiffer
Director, Strategy, Experience and Design

You’ve just completed an experience design initiative, and your organization is energized. You have a better understanding of your customers’ needs and wants, and you’ve identified solutions for improving customer experience. So how do you make the transition to implementing those solutions? The reality of achieving organization-wide improvements can be daunting.

Who are the right staff to implement the solutions? Which solutions should be implemented first? How do these solutions align with business goals? How do you measure your efforts?

Effective action planning can help answer these questions and ensure a seamless transition from journey mapping to action plan implementation.

Key considerations include:

  • Involving the right staff in problem resolution
  • Collecting the right information to solve a problem
  • Vetting solutions with customers

Involving the Right Staff in Problem Resolution
At ICF, action planning starts with a workshop that allows staff from different disciplines, who otherwise may not work together, to collaborate and crosspollinate. The approach dissolves siloes and enables staff to contribute creatively to solving problems outside their typical day-to-day activities.

Download whitepaper to learn more.

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By Deanna Peiffer
Director, Strategy, Experience and Design
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