ICF Supplier Hub user guides + FAQs

A Potential Supplier is a prospective supplier that can submit limited registration information into the system. They will have the ability to provide their capabilities which will be searchable by ICF and allow them to participate in Requests for Proposal (RFP), sourcing events or to be considered for potential work with ICF. Potential suppliers will be visible in the ICF Supplier Hub, but data will not feed into ICF’s Enterprise Resource Planning (ERP) platforms, and ICF cannot requisition or make payments against them.​ In order for a potential supplier to become operational, they need to have been invited to provide additional details and approved by ICF as suitable to be awarded work.

An Operational Supplier is an active supplier that has submitted full registration information into the system, allowing them to participate in Requests for Proposal (RFP), sourcing events, purchase orders or is actively working on an ICF contract. Operational suppliers will be visible in the ICF Supplier Hub to our Operations staff and will allow them to raise purchase requisitions or make payments against them.

Operational suppliers will enrich their record with tax forms, banking information, sustainability metrics, and other documents and certifications as required by ICF.

You can find resources regarding the ICF Supplier Hub on our Suppliers page, or within the Zycus Supplier Network (ZSN) using Ask MerlinHelp or go to the Help section and navigate to Help Videos. Please note there is also Help Text provided within the tool to guide you as you fill out your information.

Any changes to your bank information will be validated through a 3rd party service via Trustpair. Trustpair’s core mission is to protect businesses from financial fraud, particularly supplier payment fraud. In the event Trustpair cannot automatically authenticate your banking information and account ownership, Trustpair may contact you, via telephone, for additional validation.

Suppliers are responsible for keeping their own records up to date in the ICF Supplier Hub. The ICF Supplier Hub provides an online, self-service maintenance of your company profile, documentation and certifications, sustainability metrics, and payment information.

Yes, a valid tax ID (U.S. Federal Tax ID, U.S. Social Security Number, or VAT/Other) is required to register in ICF’s Supplier Hub platform and will be utilized to eliminate fraud and ensure the bank account belongs to the right entity or person.

Yes, you should click Save as Draft if you would like to come back and complete your updates later. If you click Cancel, you will have to start over the next time you log in. When logging in again after saving as a draft, you must click the green Show All Cards button in the left-hand corner to access your saved record. Click on the supplier name under Supplier Requests to open and continue working on your company record.

No, if you are a supplier who is part of multiple Facilities within the ICF Supplier Hub, just select one and complete your profile. Any updates will pull over to the other Facility.

The Capabilities section in the ICF Supplier Hub is used to refer to the core functions a supplier utilizes to deliver its expertise and achieve its objectives. These capabilities represent what the organization does, not how it does it. You can make these selections in the Capabilities main view by selecting from the various drop-down menus.

The Doing Business with ICF section helps identify which ICF branch suppliers will be doing work with. Based on your response, you will be asked to complete additional questions.

• ICF–North America includes Canada, Greenland, Mexico, Saint Pierre and Miquelon, and the United States.
• ICF in the United States is limited to working with ICF in the United States only.
• ICF in other Regions includes Europe, United Kingdom, Middle East, and Asia.

No, there is no limit to the number of supplier points of contact you can add.

Please wait until you receive the email from Zycus (admin@zycus.com) with the system-generated registration link.

Yes, you can access the ICF Supplier Hub with Apple products.

Yes, instructions on how to register on your mobile device or tablet can be found here.

Yes, you can enter multiple NAICS codes, and for each one you can designate whether you're identified as a small or large business for that particular NAICS code.

You can email ICFSupplierHub@icf.com with your feedback on additional capabilities.

No, there are no changes to the invoicing process at this time. Please continue to submit invoices to ICF as you currently do.