ICF Supplier Hub user guides + FAQs
Frequently asked questions
What are the benefits of the new ICF Supplier Hub?
- Online, self-service maintenance of your company profile, documentation and certifications, sustainability metrics, and payment information
- Online communication, traceability, and history of communication with ICF
- Ability to register your company’s capabilities in a searchable database for consideration of future work
- Bringing multiple processes within one system and reducing manual data handling
- Early identification and correction of errors in registration data
- Improvement in data processing accuracy and efficiency
What is a Potential Supplier?
A Potential Supplier is a prospective supplier that can submit limited registration information into the system. They will have the ability to provide their capabilities which will be searchable by ICF and allow them to participate in Requests for Proposal (RFP), sourcing events or to be considered for potential work with ICF. Potential suppliers will be visible in the ICF Supplier Hub, but data will not feed into ICF’s Enterprise Resource Planning (ERP) platforms, and ICF cannot requisition or make payments against them. In order for a potential supplier to become operational, they need to have been invited to provide additional details and approved by ICF as suitable to be awarded work.
What is an Operational Supplier?
An Operational Supplier is an active supplier that has submitted full registration information into the system, allowing them to participate in Requests for Proposal (RFP), sourcing events, purchase orders or is actively working on an ICF contract. Operational suppliers will be visible in the ICF Supplier Hub to our Operations staff and will allow them to raise purchase requisitions or make payments against them.
What type of information will I be required to provide in the ICF Supplier Hub as an Operational Supplier?
Operational suppliers will enrich their record with tax forms, banking information, sustainability metrics, and other documents and certifications as required by ICF.
Where can I find resources on how to navigate the ICF Supplier Hub?
You can find resources regarding the ICF Supplier Hub on our Suppliers page, or within the Zycus Supplier Network (ZSN) using Ask MerlinHelp or go to the Help section and navigate to Help Videos. Please note there is also Help Text provided within the tool to guide you as you fill out your information.
How do I manage or amend my payment/bank details?
Any changes to your bank information will be validated through a 3rd party service via Trustpair. Trustpair’s core mission is to protect businesses from financial fraud, particularly supplier payment fraud. In the event Trustpair cannot automatically authenticate your banking information and account ownership, Trustpair may contact you, via telephone, for additional validation.
Who is responsible for keeping the supplier record updated in the ICF Supplier Hub?
Suppliers are responsible for keeping their own records up to date in the ICF Supplier Hub. The ICF Supplier Hub provides an online, self-service maintenance of your company profile, documentation and certifications, sustainability metrics, and payment information.
Do I have to provide a tax ID as part of my registration?
Yes, a valid tax ID (U.S. Federal Tax ID, U.S. Social Security Number, or VAT/Other) is required to register in ICF’s Supplier Hub platform and will be utilized to eliminate fraud and ensure the bank account belongs to the right entity or person.
While updating my profile, am I able to save my information as a draft and come back to complete it later?
Yes, you should click Save as Draft if you would like to come back and complete your updates later. If you click Cancel, you will have to start over the next time you log in. When logging in again after saving as a draft, you must click the green Show All Cards button in the left-hand corner to access your saved record. Click on the supplier name under Supplier Requests to open and continue working on your company record.
If I am part of multiple Facilities within the ICF Supplier Hub, do I need to select both options and complete my profile in both?
No, if you are a supplier who is part of multiple Facilities within the ICF Supplier Hub, just select one and complete your profile. Any updates will pull over to the other Facility.
What is the Capabilities section used for in the ICF Supplier Hub?
The Capabilities section in the ICF Supplier Hub is used to refer to the core functions a supplier utilizes to deliver its expertise and achieve its objectives. These capabilities represent what the organization does, not how it does it. You can make these selections in the Capabilities main view by selecting from the various drop-down menus.