Modernizing Navy inspections to enhance critical decision-making

We partnered with the Navy to modernize its inspection process, implementing a unified platform that streamlines reporting, standardizes tools, and provides commanders with actionable insights to support data-driven decisions.

Challenge

The Naval Inspector General (IG) conducts regular inspections to ensure commands meet standards. Traditionally, this process relied on physical documents and disconnected systems, demanding significant time and human effort. Each of the Navy’s 130+ IG offices conducted inspections differently, which made commanders’ efforts to derive insights, identify emerging risks, and take timely action more complex.

To address this, we are utilizing a unified platform that enhances mission effectiveness by streamlining report production, improving compliance, and mitigating risk.

Solution

Alongside our partners, we reimagined the Navy’s inspection process, creating the framework for a robust, scalable, and interactive platform. We leveraged a cloud-based Customer Service Management Module to standardize tools and reporting across Navy IG offices worldwide.

This unified platform supports asynchronous communication and collaboration within inspection teams, between inspected commands and teams, and across the command hierarchy. It covers 74 inspection areas through 2,400+ dynamically assigned questions, simplifying and centralizing data collection.

By automating complex workflows and enabling real-time data analysis, the platform delivers actionable insights across commands, providing leaders with the right information at the right time to make critical decisions.

Results

Several Navy IG offices have adopted the new inspection platform, which has received positive early feedback. In its initial deployment, the solution cut inspection reporting time from 90 days to 30 days.

Standardizing inspection tools and processes enhances transparency and accountability for both inspectors and leaders. Streamlined data inputs and outputs make it easier to identify areas of strength as well as recurring deficiencies across the fleet.

These capabilities give the Navy’s senior leaders a clearer view of risks and trends across commands and the entire Navy. The platform improves access to actionable information, enabling better data-driven decisions that enhance operational efficiency, reduce costs, and increase overall mission readiness.

What’s next?

In 2026, we will work with the Navy to expand the platform to all IG offices. We will also integrate it with the Navy’s existing data environment (ADVANA/Jupiter), ensuring insights are readily accessible to commanders and stakeholders.

Additionally, we plan to provide tools for inspection teams to conduct focus groups and capture survey results directly within the platform. This will keep commanders informed of qualitative aspects of the fleet’s health and readiness.

Finally, we are collaborating with the Marine Corps IG to adapt the platform for their inspectors—a first step toward scaling this solution across U.S. military branches.