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Senior ServiceNow Business Analyst
ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking a motivated Sr. ServiceNow Business Analyst to support upcoming needs.
At ICF, our ServiceNow Developers help support the mission, business, service, and operational needs of our customers. ICF’s ServiceNow Developers work on a wide variety of different programs to support diverse customer mission areas. Our team at the National Cancer Institute (NCI) is building and supporting solutions to help the federal government and public scientific community meet the NCI mission statement: “NCI leads, conducts, and supports cancer research across the nation to advance scientific knowledge and help all people live longer, healthier lives.”
The ICF Team at NCI supports the Digital Services Center (DSC). The team performs custom and platform-based software development, modernization, and operations and maintenance across the business, grants, and scientific portfolios within NCI. A team of more than 20 managers, developers, and testers all coordinate to support over 25 live applications, with more applications planned for future development. The ICF team works with clients and other contractors to ensure the performance and reliability of both internal and public applications in the overall support of NCI’s mission and objectives.
The Agile Business Analyst serves as a translator between technical teams and the client’s business community to collect, clarify, analyze and translate business requirements into documentation and conceptual design from which applications and solutions are developed. This position is within the context of an Agile team employing Scrum development framework. The Business Analyst defines detailed stories and epics, with applicable acceptance criteria in collaboration with product owners and ICF’s technology team, and facilitates meetings with client and internal technical and operational teams.
This position will be working directly with stakeholders, and must be able to communicate effectively via phone and web conferencing as many of stakeholders work remote.
In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.
Minimum Job Requirements:
5+ years experience as a Business Analyst in a fast-paced application development environment
5+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)
Demonstrated experience driving direct client requirements and user demonstrations, serving as a functional POC.
2+ years of experience with the ServiceNow Platform
5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback
Must be able to obtain Public Trust clearance
Excellent oral and written communication skills
Solid understanding of various software development cycles (e.g., Agile, Waterfall,etc.); knowledge of requirements management, configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.
Conceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net) and approaches (such as modularity and SOA)
Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand
Good understanding of basic system technologies as they relate to the project deliverables
Ability to maintain project plans, resourcing schedules and forecasted activities
Experience with business process mapping and the use of project management software
Ability to provide technical assistance and troubleshooting by effectively responding to inquiries
Experience thriving in ambiguous software development environments
Ability to work well under constantly changing deadlines and priorities
Experience with ServiceNow, Appian, or similar BPM software
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Maryland Client Office (MD88)