Housing Recovery Center Manager - CDBG-DR - Florida
Interested in joining our growing team of Disaster Recovery experts in Florida - Bay County as a Housing Recovery Center Manager?
This position is responsible for managing and supervising case management staff at assigned housing recovery centers to support a program funded by the US Department of Housing and Urban Development (HUD) Community Development Block Grant-Disaster Recovery (CDBG-DR) funds. The case managers will provide application intake services and application case management, with a focus on customer service.
Must have or can quickly develop knowledge of Florida’s CDBG-DR Housing programs—including federal, state and local guidelines, regulations, policies and procedures—for homeowners. Capacity to learn staff roles and responsibilities as well as other federal, state, and private non-profit disaster recovery assistance and programs. Ability to listen, elicit and evaluate information, interpret terms, and resolve conflicting statements. Knowledge of intake and case management services and best practices.
- Manage the operation of a housing recovery center and/or mobile site, ensuring that the operations run efficiently and effectively to provide the highest level of customer service to the housing recovery program applicants.
- Assist in recruiting, hiring, and training a team of case managers.
- Supervise and evaluate the center support staff and case managers; provide guidance and assessment of staff as needed.
- Track and report team performance metrics, and ensure case management staff meet expected program outcomes.
- Manage schedule and timesheets for staff.
- Adhere to compliance with all applicable rules and regulations; maintain discretion and confidentiality of information and applicant data.
- Effectively utilize all available resources.
- Monitor and assist in maintaining all applicant files; conduct routine reviews of applicant files and provide feedback to case managers
- Meet regularly with support staff and case managers to keep abreast of issues specific to staff and applicants.
- Ensure support staff and case managers are aware of policies and procedures, including changes and other related information.
- Provide reports, status, and identified trends to make recommendations on necessary changes to policies and procedures, if needed.
- Participate in community meetings and other activities to promote the program services and information provided at the housing recovery center.
- Ensure that the center is kept clean, tidy to contribute to the welcoming atmosphere of the center, and that all necessary supplies are in stock and office equipment is operational.
- Develop and sustain a level of professionalism among all staff and applicants.
- Perform other duties as required.
QUALIFICATIONS / SKILLS
- College Degree or 4 years equivalent experience.
- Minimum 3 to 5 years of experience working in the following areas in a management role: disaster recovery program management, Social Services Block Grant (SSBG), HUD CDBG, CDBG-DR, and/or FEMA disaster recovery programs.
- Supervisory experience preferred.
- Ability to effectively manage emergencies and de-escalate difficult situations, and to respond in a professional manner in all situations.
- Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
- Strong organizational and analytical skills that reflect the ability to perform and prioritize multiple tasks seamlessly with attention and focus to detail.
- Strong written and verbal communication skills.
- Creative problem-solver with ability to come up with innovative solutions to day-to-day challenges.
- Available to work a flexible schedule that can accommodate evenings, Saturdays, and holidays at housing recovery centers and/or mobile sites.
This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email email@example.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Florida Client Office (FL88)