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Program Manager / CDBG - Puerto Rico
ICF;s Disaster Management division works with government agencies and communities to design and implement recovery programs and deliver increased resilience after a disaster strikes. Our functional expertise is in program management and operations, planning and preparedness, technical assistance and training, strategic communications and outreach, compliance and monitoring, implementation, and performance measurement and evaluation. Clients include states and localities administering HUD and FEMA funded disaster recovery and mitigation programs. We often work in close collaboration with ICF experts across the firm on related issues such as energy efficiency and green building, infrastructure, financial literacy, sustainable community development, and workforce development. All our work is done in a professional, collegial, and intellectual environment that allows individuals to pursue their passions and generate results.
ICF's Disaster Management division seeks a Program Manager who will lead the Program Management team for CDBG-DR Infrastructure Programs in Puerto Rico. The person selected for this role will lead large-scale and resilient recovery programs in areas impacted by natural disasters. The successful candidate will be charged with the flawless execution of programs, anticipating and meeting client’s needs and strategically positioning the company’s resources and expertise to grow the business. The Program Manager will work onsite with ICF senior and junior staff and subcontractors to deliver program management support to local governments and nonprofit organizations (subrecipients) across Puerto Rico.
The ideal candidate will be a proven Disaster Program Manager with a track record of superior execution and growth and will be responsible for ensuring that programs are positioned to optimize disaster grant resource allocation, build strong solutions to impacted areas, and provide strong risk management. ICF's agile Disaster Management engine is powered by an outstanding team equipped to offer expert advisory services and brings the strength of past performance and a hands-on integrated multidisciplinary approach. This position represents an exceptional opportunity to join an expert team to facilitate change and help make a lasting difference.
- Lead large, complex programs implementing major state and community-level post-disaster recovery efforts, including administering federal financial assistance such as FEMA Public Assistance (PA), FEMA Individual Assistance (IA) and HUD Community Development Block Grant – Disaster Recovery (CDBG-DR) funds.
- Serve as the direct interface with state/local client agency, including high-level elected and appointed officials, as well as senior program staff.
- Lead coordination and control over execution of all program’s activities.
- Assist and report to the client or representative on overall and specific programs activities.
- Monitor program performance status and establish necessary tools for control over programs results.
- Participate in the development and implementation of strategies to successfully obtain program objectives.
- Lead, coordinate and evaluate performance of all staff.
- Lead and manage the coordination of activities for controlling schedule, budget and scope of programs.
- Lead and coordinate the implementation of tools for program change management, risk management and quality assurance.
- Identify program issues and obstacles and develop and implement efficient solutions
- Lead and review all program monitoring activities to prepare and present reports as required by the PRDOH.
- Identify and promote any other function in support of the successful achievement of program’s objectives.
- Oversee the Program Management team and manage all necessary activities to obtain results on-time and on-budget, as required by the client.
- Lead, coordinate, and facilitate all necessary high profile, program-wide public presentations and meetings, subrecipient meetings and government or non-government stakeholders’ meetings.
- Evaluate, estimate and proactively manage program-related workload requirements.
- Coordinate, support, and analyze performance measurement of subrecipients, and report results in coordination with the client.
- Maintain a complete understanding of all applicable program policies, requirements, procedures, guidelines; and shall possess knowledge of regulatory and statutory compliance requirements for CDBG-DR and similar programs/projects.
- Monitor all subrecipient procurement activities and keep the client informed of compliance, regulatory and performance issues that may affect CDBG-DR programs.
- Ensure all applicable CDBG-DR policies and regulations are compliant and identify/promote all necessary corrective actions. Ensure all program participants, including subrecipients, vendors, and stakeholders are aware of all policy changes.
- Manage multiple subcontractors simultaneously.
- Ensure the delivery of timely, effective and high-quality results to support the disaster recovery effort.
- Ensure provision of high-quality service to all clients, taking action as necessary to maintain the firm’s high reputation for superior client services.
- Collaborate with other corporate business units when necessary to gather the appropriate resources to deliver projects on time and on budget.
- Manage and track complex project plans/controls, budgets, schedule, teams and other resources, including risk mitigation strategies.
- Serve as the key project interface with ICF leadership, delivering updates on milestones/challenges, and using data-driven reporting and analysis to inform decisions.
EXPERIENCE & SKILLS
- Bachelor’s Degree on higher education in Planning, Engineering, Architecture, Program Management, or similar degree
- Must have professional licenses and/or certifications valid in Puerto Rico.
- 3+ years of experience as Program Manager within the last ten (10) years.
- Previous experience as Program Manager in comparable federally funded programs within the last five years.
- 5+ experience with key federal disaster recovery grant funding regulatory requirements and process for demonstrating compliance with these requirements (i.e., CDBG-DR funds or FEMA PA/IA).
- Ability to travel and/or relocate to a project site.
- Professional reputation for consistent excellence in delivering on client commitments, ensuring effective program and project quality review processes, and driving a customer satisfaction culture.
- Experience with state and local governments, and the types of initiatives necessary to help them rebuild their economy and culture following significant disruptions, such as natural disasters.
- Demonstrated ability to internally monitor all program and project activities to ensure quality control and quality assurance and be prepared for Federal audits of program activities.
- Familiarity with emergency planning, mitigation planning and using grants management systems
- Demonstrated success managing complex cross-functional teams to achieve high levels of production, meet tight deadlines, and deliver compliant, quality work products.
- Ability to formulate strategies to create new, creative approaches and profitable solutions.
- Demonstrated success in program execution, client relationships, and profitability.
- Proven track record of leading a team and accomplishing successful business results.
- Strong analytical, problem-solving, and decision-making capabilities.
- Strong written and verbal communication skills, emotional intelligence, critical thinking skills, and integrity and ethics.
- Team player with the demonstrated ability to build organizational capability, motivate teaming partners/staff to ensure high levels of engagement, and work in a dynamic, fast-paced environment.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint and Project Management Software).
- Bi-lingual in English and Spanish fluency or literacy preferred.
This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Puerto Rico (PR01)