Deputy Program Manager - Puerto Rico
ICF's Disaster Management division works with government agencies and communities to design and implement recovery programs and deliver increased resilience after a disaster strikes. Our functional expertise is in program management and operations, planning and preparedness, technical assistance and training, strategic communications and outreach, compliance and monitoring, implementation, and performance measurement and evaluation. Clients include states and localities administering HUD and FEMA funded disaster recovery and mitigation programs. We often work in close collaboration with ICF experts across the firm on related issues such as energy efficiency and green building, infrastructure, financial literacy, sustainable community development, and workforce development. All our work is done in a professional, collegial, and intellectual environment that allows individuals to pursue their passions and generate results.
Our Disaster Management division seeks a Deputy Program Manager who will work together with the Program Manager to ensure exceptional performance by the Program Management team for CDBG-DR Infrastructure Programs in Puerto Rico. The person selected for this role will provide a key leadership role in the program management of large-scale and resilient recovery programs in areas impacted by natural disasters. The successful candidate will be charged with the flawless execution of programs, anticipating and meeting client’s needs, and implementing practical and compliant solutions for the client and local governments. The Deputy Program Manager will work onsite with ICF senior and junior staff and subcontractors to deliver program management support to local governments and nonprofit organizations (subrecipients) across Puerto Rico.The ideal candidate will have demonstrated operational experience successfully managing the logistics, scheduling, communications and coordination of large-scale federal programs. ICF's agile Disaster Management engine is powered by an outstanding team equipped to offer expert advisory services and brings the strength of past performance and a hands-on integrated multidisciplinary approach. This position represents an exceptional opportunity to join an expert team to facilitate change and help make a lasting difference.
• Assist the Program Manager in providing overall leadership to all ICF and subcontractor staff providing program management services to subrecipients
• Oversee the development of comprehensive program standard operating procedures and operational manuals and ensure procedures are implemented consistently across staff, subcontractors and subrecipients
• Schedule and assign staff
• Identify and allocate resources necessary to complete assigned tasks and subtasks
• Coordinate various components that contribute to the project to ensure on-time delivery
• Ensure that deadlines are met
• Keep all parties informed of progress and any outstanding issues
• Identify and mitigate compliance and performance risks for staff and subrecipients
• Manage relationships and communications with subrecipients and elected officials on behalf of the programs
• Ensure federal and programmatic compliance of all services
• Serve as point of contact with the client or representative
• Oversee standards of performance, safety policies and adjust internal policies and procedures as necessary
• Must have a bachelor’s degree or higher education in Planning, Engineering, Architecture, Project Management, or similar degree.
• Must have professional licenses and/or certifications valid in Puerto Rico.
• Must have at least three years of program management experience in CDBG-DR or other federally funded programs, preferably infrastructure, community development or related programs
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)• Bi-lingual in English and Spanish fluency or literacy preferred.
• Excellent communication and customer service skills and exhibit a high level of professionalism in all communications.
• Knowledge of customer service principles and practices
• Ability to be flexible to handle multiple priorities and to work limited overtime as necessaryThis job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.
This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Puerto Rico (PR01)