Raleigh, North Carolina, United States of America
JOB #R2000726

Case Manager Lead - CDBG DR

Do you have experience leading a Case Management team? Our Disaster Management team in North Carolina is growing and we are looking for a passionate new team member to join us immediately!

As a Case Management Lead you will oversee and manage operations of Housing Assistance Centers, outreach and intake services, eligibility determinations, award coordination and closings for a Voluntary Buyout Program administered by the North Carolina Office of Recovery & Resiliency (NCORR). In addition, you will work closely with the Program Manager and senior ICF staff, subject matter experts; train and manage a team of case managers, and - as a point of escalation for case managers - clearly communicate information to impacted residents regarding their options to help them make informed decisions. The position requires, but is not limited to, the following responsibilities:

  • Supervise and manage Case Managers and other staff (eligibility specialists, intake specialists, etc.)
  • Maintain a complete understanding of all applicable Program policies, requirements, and procedures and review all cases within established program guidelines
  • Assist with drafting and issuing updated policies and procedures, job aides, and/or operations management manuals to aid in implementing the program(s)
  • Train, supervise, and evaluate the operations of case managers in the Housing Assistance Centers
  • Help refine program procedures and processes for implementation.
  • Provide guidance and assessment of case management staff, as needed.
  • Present technical information in key meetings
  • Interact with senior staff from local, state and federal government agencies, as needed
  • Coordinate with Program Management public outreach events and with case managers for off-site applicant meetings, as needed
  • Advise senior leadership and management, as needed
  • Approve and confirm duplicative benefits (e.g., insurance, SBA Loans) and outgoing letters and notifications to applicants, as needed 
  • Performs other duties as required. 


  • College degree, or 4+ years of relevant experience working on projects involving the following funding sources: Social Services Block Grant (SSBG), HUD CDBG, CDBG-DR, and/or FEMA Programs
  • 5+ years of experience in case management, program management, disaster recovery/emergency management, implementing complex housing programs, social work, and/or technical writing
  • 3+ years in a supervisory or management role
  • Knowledge of housing, intake and case management services and best practices
  • Strong proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel) and experience working in cloud-based collaboration tools (e.g., Smartsheet, Sharepoint, etc.)

Professional Skills:

  • Excellent and professional verbal and written communication skills 
  • Team player with the ability to work in a fast-paced environment and be flexible to handle multiple, changing priorities

This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

N Carolina Client Office (NC88)

Who is ICF?

A consulting services company of over 5,000 experts across 67 countries, but not your typical consultants

More jobs you might like

May 21, 2020
Atlanta, Georgia, United States of America
May 21, 2020
Rockville, Maryland, United States of America
May 20, 2020
Los Angeles, California, United States of America
May 18, 2020
Washington, District of Columbia, United States of America
May 11, 2020
Washington, District of Columbia, United States of America
May 6, 2020
Washington, District of Columbia, United States of America
See All Jobs