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Fairfax, Virginia, United States of America
JOB #R2000104

Digital/Web Specialist

Full time in Fairfax office

The Digital/Web Specialist supports the ongoing web production and online product development activities of Child Welfare Information Gateway to effectively accomplish the Children’s Bureau’s priorities of sharing cutting-edge knowledge and information to the child welfare field. The Specialist will be capable of coordinating web production including development of online products and applications using a variety of tools and systems. Incorporating best practices, the Web Specialist will work with the Digital Manager, other Web Specialists, client staff, and other identified content contributors to maintain and enhance accessible websites, on behalf of the Children’s Bureau.

Key Responsibilities:

  • Work closely with the Digital Manager, Web Specialists, other staff, and client or partners to capture requirements for web tasks
  • Monitor workflow and status of project tasks and client requests and provide regular updates to managers and team via stand-up meetings and other frequent communications
  • Maintain project plans, develop SOPs, and provide key written communications for stakeholders, including ad hoc and formal reports
  • Administer web pages and help implement new functionality for Mura and Drupal content management systems
  • Provide quality checks on website maintenance to ensure page architecture integrity and that content consistently meets branding, online writing, style, and web standards
  • Provide Section 508 review and remediation of web pages and products
  • Review key analytics and evaluation data to enhance web design and user experience
  • Help facilitate meetings and prepare materials and visual aids to effectively transfer information and gather input
  • Provide training to non-technical staff
  • Ensure consistency in the work by contributing and updating our existing documentations
  • Perform quality checks of end products and outputs
  • Help with strategic planning around ways to better support the client

Basic Qualifications: 

  • Bachelor’s degree and coursework or training in Information Technology, Web Design and Development, User Experience, and Digital Communications
  • 3 years proven experience administering/maintaining websites and coordinating web production, especially for government websites
  • 3 years development of websites and other online channels and evaluating impact/success
  • At least 2 years graphic and web/interface design experience

Preferred Skills/Experience:

  • Strong quality control experience specific to an online environment
  • Has worked in highly collaborative environment to gather and share input, and to address changing priorities
  • Experience capturing and tracking requirements and moving work ahead using various tools (SOPs, wireframes, comps, workflow/bug tracking, etc.)
  • Understanding and experience with producing Section 508 compliant materials and accessible websites
  • Experience defining CMS templates based on user experience
  • Experience with database-driven web application development helpful
  • Strong experience with web and social media traffic monitoring/analytics. Understanding of search engine optimization
  • Has been responsible for professional written communications and reports
  • Proficiency with MS Office and Project, Adobe Acrobat and Creative Suite/Cloud, HTML, and Content Management Systems
  • Experience with human services or knowledge of child welfare issues and services (not required)

Professional Skills:

  • Strong organizational and coordination skills; has flexibility and communicates often
  • Excellent oral and written communication skills required
  • Ability to monitor and report on complex work
  • Proven experience driving work within multi-disciplinary project team

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination:  EEO is the law and  Pay Transparency Statement.

Fairfax, VA (VA01)

Web Development

Who is ICF?

A consulting services company of over 5,000 experts across 67 countries, but not your typical consultants

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